Hey Frank! Here's the outline of exactly what I'm doing, what I need from you, and what happens next — start to finish.

Current Status:I've confirmed you have two active Google Business Profiles:

• 315 S 4th St, Brooklyn, New York

• 247 SW Fernleaf Trl, Port St. Lucie, Florida

Both are live and you're managing them without issues.

The Problem:Your 59 Woodford Rd, Scarsdale listing (with 20-30 reviews) was removed by Google and is now completely gone from your Business Manager.

What I'm Going To Do:

1. Recover Your Lost Scarsdale Listing + Transfer to White Plains

Recovery Process:

• Access your Google Business Manager to investigate what happened

• Identify the old listing footprint (place ID, previous links, removal reason)

• Submit formal reinstatement request to Google

• Provide supporting documentation if requested

• Request address transfer from Scarsdale → 305 Central Ave Suite 7, White Plains

Important: Recovery is not guaranteed. Google already rejected your previous appeal. If they previously marked it "permanently closed" and removed it, they may deny reinstatement. Review restoration (20-30 reviews) is also not guaranteed — once removed, reviews are often unrecoverable.

2. Video Verification Assistance for White Plains

Since you've failed video verification twice already, I'll:

• Walk you through the proper video verification process step-by-step

• Review Google's requirements with you beforehand

• Be on call during your verification attempt to troubleshoot in real-time

• Help resubmit if it fails again (with corrections based on Google's feedback)

3. Backup Plan: Create New White Plains Listing

If recovery is completely denied, I'll create a brand new GBP for 305 Central Ave Suite 7, White Plains at no additional charge. It won't have your old reviews, but you'll at least have a presence at your current location.

What I Need From You:

1. Gmail Access: Access to the email managing your Google Business Profiles This lets me investigate the removal, submit appeals, and handle verification properly.

Timeline

Week 1: I get deposit + Gmail access → Begin recovery investigation + submit reinstatement request
Weeks 2-3: Google processes appeal (their support is slow)
Week 3: Video verification for White Plains (whether recovered or new listing)
Week 4: Listing goes live + final optimization

Below is the link to view the full quote and payment plan.

If you have any questions or concerns, call/text me at +1 (845) 518-2515

Thank you for your time — looking forward to getting this fixed for you.

- Thomas Shields | SW DIGITAL